cuan365Privacy Policy and Data Protection Notice
This page describes what we collect when you use cuan365 and how we keep that data protected. When you create an account, deposit via DANA or e-wallet, or place a market on Liga 1, we gather certain information about you. We use this information only to operate the platform, process your payments, verify your identity, and contact you about your account. We don't sell your personal data, and we don't share it with advertisers.
We take data security seriously. Your password is encrypted, your transaction history is stored securely, and access to your account details is restricted to staff who need it to help you. If you have questions about how we handle your information, or if you want to know what data we hold about you, reach out to our support team. We'll respond honestly and transparently.
Our privacy policy covers all ways you interact with cuan365—whether you're in Jakarta, Surabaya, Bandung, or Medan, whether you deposit via mobile banking or a local payment transfer, whether you're following Liga 1 markets or playing live-dealer tables. The standards are the same across all regions and all services.
What We Collect on cuan365
When you create a cuan365 account, we ask for your full name, email address, phone number, and residential address. We use your email to verify account ownership and send you important updates. Your phone number helps us contact you if there's unusual activity on your account or if we need to confirm a withdrawal request. Your address helps us verify your identity and ensures you're in a jurisdiction where our services are available.
We also collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a direct bank transfer (mobile banking, local payment, online payment, e-wallet), we receive confirmation of that transaction. We store these transaction records so you and we can track your balance, settlement status, and withdrawal history. We don't store your full payment credentials—your bank or e-wallet provider handles that security.
We record your activity on cuan365. This includes which markets you view (Liga 1, Piala AFF, Champions League), which games you play (slots, live-dealer tables, esports), how much you've wagered, and when you logged in. We use this data to identify suspicious activity, prevent fraud, and improve our platform. We don't use it to profile you for marketing or to sell to third parties.
How We Use Your Data
We use your information for several specific purposes. First, we verify your identity and age using KYC (know-your-customer) documents. This complies with local law and protects both you and us from fraud. Second, we process deposits and withdrawals—your payment information is essential for these transactions to work. Third, we monitor for irregular activity on your account; if we detect something unusual, we might ask you to re-verify before allowing a withdrawal.
Fourth, we use your contact details to reach you about your account—password resets, deposit confirmations, withdrawal status, or security alerts. Fifth, we analyze gameplay patterns to identify and prevent problem gambling early; if we notice concerning behaviour, we may reach out to offer support. Sixth, we comply with legal and regulatory obligations in the jurisdictions where we operate.
Third-Party Processors and Data Location
We work with payment processors to handle deposits and withdrawals. When you send money via mobile banking, local payment, or a bank transfer, those companies process the transaction on our behalf. We share only the minimum information needed—your name, account ID, and transaction amount. We don't share gaming data, email, or any other details with payment providers unless legally required.
Our servers may sit outside your jurisdiction. Indonesia is a supported region for cuan365, but our infrastructure may be hosted in neighbouring countries. This means your data may be transmitted internationally. We apply the same encryption and security standards regardless of where our servers sit. If you have concerns about cross-border data transfers, contact our support team.
Key takeaways
- We collect your name, email, phone, and address for account verification and payment processing
- We store transaction history for all deposits and withdrawals (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, etc.)
- We don't sell your data or share it with advertisers or third-party marketers
- We encrypt passwords and secure transaction records against unauthorised access
- We use your data to process payments, verify your identity, prevent fraud, and comply with law
Your Rights and Data Protection
Under data protection principles, you have the right to know what information we hold about you. If you want to download a copy of your personal data, contact our support team and we'll send it to you in a portable format. You also have the right to request we correct information that's wrong—if your address changed or your email is outdated, let us know and we'll update it.
You can request we delete your personal data, though we may need to retain transaction records for legal and audit purposes. If you close your cuan365 account, we'll delete your profile details within a reasonable timeframe but keep transaction history indefinitely (this is a legal requirement, not our choice). You have the right to object to our processing of your data in some circumstances, though this may affect your ability to use the platform.
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences, and track which pages you visit on cuan365. Cookies are small files your browser stores locally. We don't use cookies to track you across other websites; we only track your activity within cuan365. You can disable cookies in your browser settings, but this may break some features (like staying logged in).
We don't use third-party tracking pixels or analytics that follow you across the web. We may use simple web analytics tools to understand which sections of cuan365 are popular, but these tools are configured to respect your privacy and not build profiles about you.
Contact Us About Privacy
If you have questions about our privacy practices, want to exercise your rights, or have a concern about how we've handled your data, contact our support team. We have team members in Jakarta, Surabaya, Bandung, and Medan who can help. You can reach us via live chat or email. We'll respond to privacy inquiries within a reasonable timeframe and explain our practices clearly.
We update this privacy policy occasionally. When we make changes that affect how we use your data, we'll notify you and give you the chance to review before changes take effect. If you disagree with changes, you can request your balance and close your account.